<p style="text-align:justify"><span style="font-size:12pt"><span style="color:#374151"><strong>1. Returns</strong></span></span></p><p style="text-align:justify"><span style="font-size:12pt"><span style="color:#374151">1.1 Return Due to Change of Mind:</span></span></p><ul><li style="list-style-type:disc"><font color="#374151"><span style="font-size: 16px;">Desire Wala&nbsp;</span><span style="font-size: 12pt;">understands that sometimes preferences change. Therefore, we gladly accept returns prompted by a change of mind.</span></font></li><li style="list-style-type:disc"><span style="font-size:12pt"><span style="color:#374151">To qualify for a return, please submit a request within 30 days of receiving the item. The product must be returned in its original packaging, unused, and in a resellable condition.</span></span></li><li style="list-style-type:disc"><span style="font-size:12pt"><span style="color:#374151">We offer a hassle-free return pick-up service for your convenience.</span></span></li><li style="list-style-type:disc"><span style="font-size:12pt"><span style="color:#374151">Once your return is processed, you'll receive an email notification confirming its completion.</span></span></li></ul><p style="text-align:justify"><span style="font-size:12pt"><span style="color:#374151">1.2 Warranty Returns:</span></span></p><ul><li style="list-style-type:disc"><font color="#374151"><span style="font-size: 12pt;">At </span><span style="font-size: 16px;">Desire Wala</span><span style="font-size: 12pt;">, we stand by the quality of our products. We accept valid warranty claims if submitted within 1 year from the date of purchase.</span></font></li><li style="list-style-type:disc"><span style="font-size:12pt"><span style="color:#374151">After receiving the returned item for a warranty claim, our team will process it within 7 days.</span></span></li><li style="list-style-type:disc"><span style="font-size:12pt"><span style="color:#374151">Upon confirming your warranty claim, you have the option to receive a new replacement item at no additional cost.</span></span></li></ul><p style="text-align:justify"><span style="font-size:12pt"><span style="color:#374151"><strong>2. Tracking Notification:</strong></span></span></p><ul><li style="list-style-type:disc"><span style="font-size:12pt"><span style="color:#374151">Once your order is dispatched, you'll receive a tracking link via email. This link allows you to monitor your shipment's progress, leveraging real-time updates from our partnered shipping providers.</span></span></li></ul><p style="text-align:justify"><span style="font-size:12pt"><span style="color:#374151"><strong>3. Parcels Damaged in Transit:</strong></span></span></p><ul><li style="list-style-type:disc"><span style="font-size:12pt"><span style="color:#374151">If you notice any damage to your parcel upon receipt, we recommend rejecting the delivery from the courier whenever feasible.</span></span></li><li style="list-style-type:disc"><span style="font-size:12pt"><span style="color:#374151">Kindly contact our customer service immediately to report the issue, ensuring swift resolution and a satisfactory outcome for you.</span></span></li></ul><p><br></p><p style="text-align:justify"><font color="#374151"><span style="font-size: 12pt;">We at </span><span style="font-size: 16px;">Desire Wala</span><span style="font-size: 12pt;">&nbsp;prioritize your satisfaction. Our Return and Refund Policy aims to provide clarity and assurance regarding your purchases. For any further queries or assistance, please reach out to our dedicated customer support team.</span></font></p>