&lt;p style=&quot;text-align: center; &quot;&gt;&lt;font face=&quot;Times New Roman&quot;&gt;&lt;span style=&quot;font-size: 18px;&quot;&gt;Return &amp;amp; Refund Policy - ormi India Pvt. Ltd.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/span&gt;&lt;/font&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;&lt;span style=&quot;font-size: 16px;&quot;&gt;7-Day Return Policy&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;We offer a hassle-free 7-day return policy, starting from the date of delivery. If you are not completely&lt;/p&gt;&lt;p&gt;satisfied with your purchase, you may request a return within this period for a refund or exchange.&lt;br&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;u&gt;&lt;b&gt;Eligibility Criteria for Returns&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;- Unused and Unaltered Items:&lt;/b&gt; Returned items must be unused, unwashed, and in their original packaging&lt;/p&gt;&lt;p&gt;with all tags and accessories intact.&lt;/p&gt;&lt;p&gt;&lt;b&gt;- Condition of Packaging:&lt;/b&gt; Products must be returned in the same condition as received.&lt;/p&gt;&lt;p&gt;Important Customer Notice&lt;/p&gt;&lt;p&gt;&lt;b&gt;- Do Not Accept Opened Parcels:&lt;/b&gt; Please do not accept the parcel if the ormi security taping is tampered or&lt;/p&gt;&lt;p&gt;opened at the time of delivery.&lt;/p&gt;&lt;p&gt;&lt;b&gt;- Mandatory Unboxing Video:&lt;/b&gt; For any complaint, return, or replacement request, it is mandatory to record a&lt;/p&gt;&lt;p&gt;clear unboxing video while opening the parcel. The video must be continuous, without any cuts or pauses,&lt;/p&gt;&lt;p&gt;and should clearly show the shipping label, seal, and contents of the package.&lt;/p&gt;&lt;p&gt;Requests made without an unboxing video may not be entertained.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;&lt;u&gt;How to Initiate a Return&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;1. Contact our customer service team within 7 days of receiving your order to request a return authorization.&lt;/p&gt;&lt;p&gt;2. Pack the item securely in its original packaging along with all accessories, documentation, and the product&lt;/p&gt;&lt;p&gt;invoice.&lt;/p&gt;&lt;p&gt;3. We will coordinate the pickup through our courier partner.&lt;/p&gt;&lt;p&gt;4. Once the returned product is received and inspected, a refund or exchange will be processed within 7&lt;/p&gt;&lt;p&gt;business days.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;&lt;u&gt;Refunds&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;Refunds will be issued to the original method of payment used at the time of purchase. Refund timelines may&lt;/p&gt;&lt;p&gt;vary depending on your bank or payment gateway policies.&lt;/p&gt;&lt;p&gt;Return &amp;amp; Refund Policy - ormi India Pvt. Ltd.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;&lt;u&gt;Exchanges&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;If you'd like to exchange an item for a different size, color, or product, please mention this when requesting&lt;/p&gt;&lt;p&gt;your return. Exchanges are subject to availability of stock.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;&lt;u&gt;Damaged or Defective Items&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange for the&lt;/p&gt;&lt;p&gt;return of the item and provide a replacement or refund upon verification.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Customer Support&lt;/b&gt;&lt;/p&gt;&lt;p&gt;We're here to help!&lt;/p&gt;&lt;p&gt;Phone: +91 9812644480&lt;/p&gt;&lt;p&gt;Email: complaints@ormi.in&lt;br&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Policy Updates&lt;/b&gt;&lt;/p&gt;&lt;p&gt;ormi India Pvt. Ltd. reserves the right to amend this policy at any time without prior notice. Customers are&lt;/p&gt;&lt;p&gt;advised to review the policy regularly for updates.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/p&gt;&lt;p style=&quot;text-align: center; &quot;&gt;Thank you for choosing ormi.in&lt;/p&gt;&lt;p style=&quot;text-align: center;&quot;&gt;Your trust drives our commitment.&lt;/p&gt;